No engagement in cohort performance report

Anna Stanuch
Anna Stanuch Posts: 2 ✭✭
in Reporting HQ

Does anyone know why I can see zero engagement in the cohort performance report for August, while 57 accounts engaged with my 6s display campaign? If they engaged with the campaign, it means they came to the website. See the screenshot:

Greenshot 2025-09-04 13.11.42.png
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Comments

  • Chloe Howell
    Chloe Howell Posts: 4 6senser

    Hi @Anna Stanuch could you share a screenshot of the config of the report so i can troubleshoot this for you?

  • Anna Stanuch
    Anna Stanuch Posts: 2 ✭✭

    Thank you, Chloe. I went to the report again, and this is what it shows now:

    Greenshot 2025-09-09 09.11.14.png

    The previous screenshot was taken on 4 Sept, so theoretically, the chart shouldn't change, right? It looks better now; however, I think the 6Sense display engagement is still not included, as I can see 59 accs here:

    Greenshot 2025-09-09 09.59.56.png

    You may wonder why I am being such a pain. We use this report in presentations for CRO, so we need to understand how it works.

    This is the screenshot of the config if you still need it. Note, I have been changing the cohort settings around, but the charts stay more or less the same for the given time frames.

    Greenshot 2025-09-09 10.10.44.png

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