Publish Segment - not syncing with SFDC

Danni Chen · September 2023

Hello everyone,

I've encountered consistent issues when trying to pull lists from SFDC after completing an orchestration in 6sense. Despite multiple attempts and working with our CSM, this issue persists. After the orchestration process, when I attempt to publish the segment, I'm always presented with a greyed-out checkbox, preventing selection. Consequently, pulling this segment into SFDC is unachievable. Has anyone else experienced this problem? I appreciate any insights or assistance!

P.S I have been cleaning my cache data as suggested but still didn't work...

Screen Shot 2023-09-08 at 10.37.24 AM.png

[Deleted User] · September 2023

Hi Danni,

Thanks for reaching out! For this issue it may be better if our Support team had an opportunity to take a closer look at what is going on here in the context of your particular 6sense instance. In order to facilitate that, I'd recommend filing a support ticket with us by following the "Support" link at the top of the page and we can allocate a dedicated resource to investigate and address this for you. We'll keep an eye out for your support case and we look forward to working with you soon!

Best,

Bryce Rankin | 6sense Technical Support

Publish Segment - not syncing with SFDC

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