Sourceforge Setup?

Options
Brandon McBride
Brandon McBride Posts: 293 ✭✭✭✭✭✭
in All Discussions

Hi y'all!

@AJ (because he always has the answers)

We have the SourceForge integration set up, but we're not seeing anything when using the SourceForge filters while building segments.

We know the accounts have been there from the SourceForge intent data on their side, but we're at a loss as to why we're not seeing anything on the 6sense side - no product pages are selectable and no accounts with any SourceForge activities.

Comments

  • AJ
    AJ Posts: 7 6senser

    Hey @Brandon McBride

    Hope you're doing well! 😊

    Yes, once the SourceForge integration is enabled within your 6sense instance, the related Intent data becomes available within Segment filters, and the platform should begin populating accounts that match the configured SourceForge conditions.

    Could you please confirm the following:

    • Whether the integration was completed 48 to 72 hours ago?
      • This is typically the expected timeframe for our system to ingest data from SourceForge, process it, and begin reflecting the results within your Segments module.
    • Whether the required mapping on SourceForge side using the 'Customer Data API Token' is already complete?
      • To complete the Integration, sharing this API Token with your CSM at SourceForge to help complete the Product Mapping is essential for the data flow from SourceForge to 6sense.

    If both the above scenarios are satisfying and you're still not seeing the expected data, I’d be happy to investigate this further for you. You can either raise a Support ticket via the RevCity Support module or simply let me know, and I’ll open a case on your behalf to get things moving quickly.

    Looking forward to your confirmation!

    Cheers,
    Ajay Ranakoti

Categories