Segment by uploading Account List - reasons for unmatched accounts

Hollie Dabson

Hi all,

This might have already been asked and subsequently responded to but I couldn't find the discussion thread if it is. When creating a segment by manually uploading an account list, what are the main reasons that 6sense cannot match your accounts? I often get the reason for unmatched account as "other" which is vague and unhelpful 🙂 and I'm struggling to find a list of the various reasons for unmatched accounts and their corresponding definitions. Can anyone help here?

TIA!

Hollie

Rawan

Hey Hollie!

Here are a couple of reasons why you might not have accounts being matched.

Explanation: Records in the uploaded list may not be matched to a 6sense account in the following scenarios:

1. The provided domain is on the exclusion list.
2. The provided record is missing name, domain or country data.
3. 6sense’s database does not include any account corresponding to the provided name, domain, and country values.
4. The provided account has a mismatch in the Country and the top-level domain. (For example, the country on the account is the US but the domain is abc.uk).

These reasons will appear in the “Unmatched Accounts” .csv that you will receive upon completion of the file upload, in the “Reason For No Match” column, in the following fashion.

Solution: Edit the account list to address the above issue. If the 6sense Mastered Company Database does not contain the account, please reach out to your CSM.

Note:  If you see “Other” in “Reason For No Match,” it means there’s no account in our database that can match that record by name, domain, country.

Hollie Dabson

Hi Rawan,

Great, thanks for your help!