Users getting an error "User Session Expired" when trying to load the 6sense Sales Dashboard in CRM

Rahul
Rahul Posts: 10 6senser
edited January 12 in All Discussions

Sometimes we might see users get an error trying to load the 6sense Sales Dashboard in the Salesforce CRM

Below is the error message

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This could be because of 2 reasons

  1. If there is an adblocker
  2. If the 3rd party cookies are blocked on the browser

For #1 above the users can try the following steps

  1. In Chrome go to the following location chrome://extensions/
  2. Try disabling each extension and then see if the dashboard is loading
  3. There could be a possibility that there is an extension that is blocking the Dashboard to load

For #2 above the users can try the following steps

  1. In Chrome go to the following location chrome://settings/cookies
  2. The below option should be unchecked
image.png

3. If the user is seeing the below options then follow the next steps

image.png

4. add your Salesforce URL in the options below. Eg. if it your org salesforce url is abc.lightning.com then add abc.lightning.com as below

image.png

5. If the above does not resolve then check the flags by going to the following link in Chrome

chrome://flags/

Locate the following 2 flags

a. Test Third Party Cookie Phaseout

image.png

image.png

Both the above flags should be disabled.

After disabling the flags you will notice the below message at the bottom of the screen.

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Click on “Relaunch”

It will relaunch the entire Chrome application and not just the tab or browser.

After Chrome relaunches, try to load 6sense Dashboard and it should load now,

For Safari users

  1. Check the following in Settings >> Privacy in Safari
image.png

The above option “Website tracking” should be disabled.

For Edge Users

  1. Please check if “Block third-party cookies” is enabled?

in Edge go to edge://settings/?search=party

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If it is disabled like above then please enable by clicking on the toggle button

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Go to your salesforce instance and enable cookies from the address bar.

 

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Reload the salesforce page and then click on the 6sense iFrame. It should load.

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