How do I know if 6sense is experiencing issues?

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CarlyShideler
CarlyShideler Posts: 25 ✭✭✭✭✭
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Is there a specific URL or somewhere in the settings I can go to check if the 6sense platform is experiencing issues?

I have been getting errors all day and my account data won't load - where can I check to see if there are technical issues happening?

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  • Michelle Sowle
    Michelle Sowle Posts: 4 6senser

    Hello Carly,

    We don't yet have a system status page or URL to check if the platform is experiencing any issues, although we're working towards this. If you're currently experiencing platform difficulties, it's best to create a case with Support and include where within the platform you're running into problems. This way, if there's an issue occurring they can quickly let you know as well as keep you updated on the status.

    Regards,

    Michelle Sowle | Manager - Customer Support

  • DorothyL
    DorothyL Posts: 1 ✭
    image.png

    Why is this running at 10:30 ET in the morning during a work day

  • Kimberly Conklin
    Kimberly Conklin Posts: 474 6senser

    @DorothyL We apologize for the inconvenience! I've confirmed with our support team that SI and Workflows are in maintenance mode due to a system issue that our engineering team is working on. Please feel free to log a case here and our support team will reach out to you directly.

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