Chatbot integration with 6S

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Amanda Chen
Amanda Chen Posts: 17 ✭✭✭✭
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Hi Team,

Does 6S have the capability of having 6sense intent data connect to chatbot and identify if a ICP account is hitting our website? Curious how we can display personalized chat experiences based on 6s VTR (view-through rate).

Which chatbot tool is native integrated with 6s? or this has to be built up through API?

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  • Amanda Chen
    Amanda Chen Posts: 17 ✭✭✭✭

    One more question, can we get info on people within our IICP that visit our website? 

  • Jana_Marketing_Maven
    Jana_Marketing_Maven Posts: 81 ✭✭✭✭✭✭

    We've been looking at changing our chat tools. I know that Drift has a direct integration with 6sense but beyond that I don't know if it can do exactly what you want. The only other tools we've looked at to date are Comm100 (the tool we have today), Olark, and Intercom.

    If you have 6s set up to integrate with GA4 you may be able to move data between systems (chat to 6s) through that information but I'm not fully tech savvy enough to know for certain.

  • Amanda Chen
    Amanda Chen Posts: 17 ✭✭✭✭

    @Jana_Marketing_Maven thank your for replying my question, we are at the same boat, looking at changing our chat tool, do you know with 6S , can we get info on people within our IICP that visit our website or that needs some tools to be involved?

  • Jana_Marketing_Maven
    Jana_Marketing_Maven Posts: 81 ✭✭✭✭✭✭

    @Amanda Chen People specifically? Not unless they fill out a form of some kind, but I do know Drift's integration can help you know when specific orgs are on your site and you can do proactive chat-bots to them that integrate information about the org in the come-on. You've probably experienced that on some sites when you go there and you get a "Hi COMPANY NAME. So glad you're here. We can help you with...." Or even a "welcome back COMPANY NAME" for people who have been to the site more than once.

    Beyond that I know you can use the data on industry to customize messaging on the tool, even going so far as to being able to give a different message to someone who came from a Google paid ad vs someone who just got there organically or directly.

    That said, Drift is REALLY pricey. I haven't yet done any digging into the ZoomInfo chat tool, that's next on my list to investigate.

  • Amanda Chen
    Amanda Chen Posts: 17 ✭✭✭✭

    @Jana_Marketing_Maven appreciate your feedback on this , this is helpful

  • Rahul
    Rahul Posts: 10 6senser

    Hi Amanda,

    6sense partnered with Drift to provide personalized account insights for all Drift customers.

    6sense and Drift has a feature that gives mutual customers the ability to pass in 6sense segments into Drift. This feature has no added cost and allows customers to pass in website visits, keywords, predictive scores, and any other segments you’ve created in the 6sense platform to further customize your playbook targeting!

    Please review the below link to know more about this integration.

    https://6sense.com/integrations/drift/

    Best,

    Rahul Agarwal

  • Brandon McBride
    Brandon McBride Posts: 293 ✭✭✭✭✭✭

    There's also Qualified. The choice was made before I came on board, so I don't know why the company went with one over the other.

  • Amanda Chen
    Amanda Chen Posts: 17 ✭✭✭✭

    @Rahul Does 6S have integration with Qualified too similar like Drift?

  • Brandon McBride
    Brandon McBride Posts: 293 ✭✭✭✭✭✭

    @Amanda Chen Yes it does. We're using it.

  • Amanda Chen
    Amanda Chen Posts: 17 ✭✭✭✭

    @Brandon McBride do you know if 6S has document and article about this integration? I couldn't find much information online except Drift

  • Kimberly Conklin
    Kimberly Conklin Posts: 472 6senser

    @Amanda Chen Here you go 😎

  • Amanda Chen
    Amanda Chen Posts: 17 ✭✭✭✭

    @Kimberly Conklin thank you!

  • Amanda Chen
    Amanda Chen Posts: 17 ✭✭✭✭

    @Brandon McBride how is your experience with 6s/Qualified integration, does it have the similar feature Jana mentioned above from 6s/Drift integration ?

  • Brandon McBride
    Brandon McBride Posts: 293 ✭✭✭✭✭✭

    It's a good tool and a good integration, but it was chosen before I came on board so I'm not certain why they chose it over Drift. I think you'd be fine to go either way. It does the same thing "Hi Company", etc...

    We also use it for Slack notifications for target accounts, 6QAs, and open opportunities. For example, rep gets a notification that Account XYZ with an open opportunity is on the site and they can see what they're looking at, jump in to watch their session, or even take over the chat to have a live conversation.

  • Rahul
    Rahul Posts: 10 6senser

    Hi @Amanda Chen Yes Qualified offers an integration with 6sense. You can refer to the following KB article for more information on this Integration.

    https://www.qualified.com/university/articles/data-enrichment/integrate-with-6sense?from_search=106710027


    You can also refer to the below link for more information on other Partner integrations available with 6sense.

    https://support.6sense.com/article-categories/other-partner-integrations/

  • Kfir Pravda
    Kfir Pravda Posts: 15 ✭✭✭✭

    Both Drift and Qualified could answer your needs. I would recommend to check the amount of accounts in each segment that are used for targeting in the chatbots - if it is not large enough you won't see a lot of impact.

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