Are Your Email Alerts Working?

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Adam Bullock
Adam Bullock Posts: 6 ✭✭✭
in All Discussions

Hi there! Hearing from many members of my sales team that their email alerts are not working - a link is clicked and the browser just sits there. I confirm the same thing.

The URL has this at the beginning:

https://t.6sc.co/img.gif?redirect=THEACTUALURL

I think that is causing the issue...

But wondering if others are seeing the same thing and if their email alert links are working. I am posting here because support is taking awhile to respond. The power of community!

Comments

  • Bryce R
    Bryce R Posts: 13 6senser

    Hi Adam,

    Thanks for reaching out! Although these links are still working broadly, we have encountered scenarios in the past where security policies on company-managed devices / networks, browser extensions / configurations, etc. can impact the normal behavior of some functionalities such as this. To determine which scenario (if any) is at play here, it would be necessary to investigate this on a case by case basis. As you've mentioned, I can see that a ticket was successfully filed for this matter and a support agent is currently on the case. Keep an eye out for any additional updates and we should have this resolved for you soon. Have a great day!

    Best,

    Bryce Rankin | 6sense Technical Support

  • echilds
    echilds Posts: 3 ✭✭✭

    Hi Adam and Bryce. I just confirmed with our reps that our alerts and links are all working. I think it's probably an issue with the security configuration of your company's firewall / IaaS platform like Bryce suggested. Your IT team can likely whitelist 6Sense emails to solve for this.

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