Ad Audit Failed: "Creative Failed to Render"

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Brandon McBride
Brandon McBride Posts: 293 ✭✭✭✭✭✭
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I've come across a new (to me) error. I've launched several campaigns with a variety of ads I uploaded yesterday, and they all came back with this error. I can't seem to find any documentation on that specific line. Has anyone here run across it? If so, how did you fix it? The email mentions resubmitting the ads, but I can't seem to locate any option to resubmit short of removing the ads and reuploading them. Hoping it won't come to that.

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  • lgallardo
    lgallardo Posts: 88 6senser

    Hi @Brandon McBride, thanks for reaching out about this. Can you please send over the campaign links? Thank you!

  • Taylor Matysik
    Taylor Matysik Posts: 46 ✭✭✭✭✭✭

    @Brandon McBride What was the ad type that failed? Also, did you check that you input the proper ad size at upload?

  • Brandon McBride
    Brandon McBride Posts: 293 ✭✭✭✭✭✭

    @Taylor Matysik Standard banner ads in common sizes. Everything uploaded fine, but encountered the error at campaign publishing. They resubmitted on the backend and everything went fine, so probably just a blip in the system. I had around 11 campaigns I set up and submitted all at once.

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