How to Monitor and Boost Your Team's Engagement

Claire Couch

Optimizing your team's engagement with 6sense is important to fully realizing the platform’s potential and ensuring you maximize your investment. 6sense is designed to drive significant results, and our customers have seen remarkable benefits. 

Our customers generate revenue more effectively with 6sense: 

• 133% increase in revenue generated per day 
• 26% increase in opportunity volume 
• 36% increase in deal values 
• 39% faster average time to close 

With our login and user management features, you have the tools to easily monitor your team's usage and take action if engagement is low. Here’s a step-by-step guide to help you get the most out of these new features. 

Monitor Your Team’s Login Activity 

 To ensure your team is actively using 6sense, start by checking their login activity: 

• Access the User Management Interface: 
  • Log in to your 6sense account at login.6sense.com. 
  • Navigate to the "User Management" section where you can view a comprehensive list of users associated with your account. 
• Review License Allotment: 
  • The "Total Users" metric now includes users from both ABM and Revenue AI for Sales packages, giving you a full picture of your team’s license usage. 
  • This helps you track whether all allotted licenses are being actively utilized. 
• Check User Status: 
  • Use the status icons to quickly see if users are "Enabled," "Disabled," or "Invited" but not yet active. 
  • A quick glance at the "Role" column will show you which roles are assigned, whether for ABM or SI users, depending on your subscription package. 
• Filter for Low Activity Users: 
  • Apply the new filter options to identify users who haven’t logged in recently. This will help you pinpoint team members who might need a nudge to re-engage with the platform. 

Take Action to Increase Engagement 

If you notice low usage or inactivity among your team, consider these tactics to boost engagement: 

• Encourage Regular Logins: 
  • Remind your team to make 6sense a daily part of their workflow by showcasing how it can streamline their tasks and improve their outcomes. Highlight success stories within your organization to motivate others. 
• Leverage Quick-Start Resources and Videos: 
  • Share these targeted videos and guides with your team to help them quickly refresh their understanding of how 6sense can elevate their marketing and sales efforts: 
    • Explore 6sense for Marketing (in just 10 minutes): A concise overview of how 6sense drives marketing success through AI-driven insights. 
    • Get Started with 6sense for Account Executives: A focused guide to help AEs harness the platform’s power for strategic sales engagement. 
    • Get Started with 6sense for BDRs: Tailored for BDRs, this video highlights how to maximize outreach and lead generation using 6sense. 
• Take a Refresher Training: 
  • Encourage attendance at of a Live or On-Demand Training or our 6th Street Live webinars. These sessions can help your team rediscover the platform’s capabilities and get them back on track. 
• Engage with Peers: 
  • Motivate your team to participate in local 6sense user groups and attend events like Breakthrough. These opportunities allow them to connect with peers, share best practices, and gain new insights that can boost their use of 6sense. 
•  Get Them Certified! 
  • Encourage your team members to pursue 6sense certification. Certification not only deepens their understanding of the platform but also empowers them to use it more effectively in their daily roles.  

By actively managing your team’s usage and engagement with 6sense, you can ensure that your investment is driving the results you expect. Stay proactive, and don’t hesitate to reach out for additional support if needed. 

Ready to get started? Head over to "User Management" in your settings and start monitoring your team’s activity today! 

 

Jana_Marketing_Maven

Thanks for this. Do you know if there's a way for us to see who from our org (domain) has taken any of the certifications? Whether or not they have passed? Knowing that would be helpful for admins like myself to ensure we're following up with people who are fully engaged as well as looking for low-usage insights.

Revvy

Great question @Jana_Marketing_Maven! I touched base with our certs team, and they informed me that while they are looking into options for securely providing self-serve reporting, today, the best way would be to connect with your CSM to pull a report for you.

Another option is to implement an in-house self-reporting process, asking your team to send you screenshots of their certifications as they complete them. This sounds like an opportunity to gamify certifications to me!

Stay tuned for reporting enhancements in the future! 🤞

Peggy Sue Marlin

Is there a way for us to retrieve User Login Activity via API, or even subscription to a csv file? We'd like to add this data to our automated "sales tool usage" report and don't want to have to download the file manually. Thanks!

@Claire Couch @Heidi Lear

Lauren Triance-Haldane

Hi @Peggy Sue Marlin ! I did some digging, and login data is not available via API today; it would need to be manually prepared by request. I've shared your feedback with our product team. In the meantime, one suggestion (if you're using SSO) would be to possibly obtain login activity from your SSO provider.

Peggy Sue Marlin

Hi @Lauren Triance-Haldane , thanks for checking on this. I appreciate your sharing it with the product team. Can this be submitted as an official product enhancement request, and if so, is there a way for me to "follow" the idea so I know if it's considered for future release?

Lauren Triance-Haldane

Hi @Peggy Sue Marlin, you bet! Click on Roadmap in the top navigation bar in RevCity, then click the Request a New Feature button on the top right. From that page, you can create a case with the Type of Feature Request and fill in the rest of the details. Hope that helps!