Credit Balance?

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POPcorn49
POPcorn49 Posts: 2 ✭✭
edited February 2024 in Ask the Community

Hi Support,

I have a individual paid subscription. My credit balance indicates that I have 76 credits remaining but when I attempt to use them I am faced with an error message that states that my credits are all used up? Please advise?

Thank you, David

Screenshot 2024-02-26 at 4.30.24 AM.png
Screenshot 2024-02-26 at 4.28.10 AM.png

Comments

  • Pragati Prasad
    Pragati Prasad Posts: 21 6senser

    Hi @POPcorn49,

    Thank you for getting in touch with us. We will provide you with an update shortly

  • Pragati Prasad
    Pragati Prasad Posts: 21 6senser

    Hi @POPcorn49 We see that on February 29th, you used some credits. You have 45 credits left for this month. We hope your issue has been resolved and that you can now use your credits.

    Thanks!

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