Credit Card Declining

Brad DiPaolo

Brad DiPaolo Posts: 1 ✭

January 2024 edited January 2024 in Ask the Community

Hi, I am trying to upgrade my license but I keep getting a message that my credit card is declined with transaction code 250. I know it is not a problem with my card as I get the same message on multiple cards, all which have adequate balance and work elsewhere.

Any ideas?

Screenshot 2024-01-08 at 9.03.12 AM.png

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Pragati Prasad Posts: 21

January 2024

Hi @Brad DiPaolo
This is a known issue and we're looking into it. I'll let you know when I have an update. Thanks!

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Pragati Prasad Posts: 21

January 2024

@Brad DiPaolo This issue has been fixed. Can you please try upgrading the plan again?
Thank You!

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