Credits Not Reloading

Charlie Motew
Charlie Motew Posts: 1 ✭
in Ask the Community

Hi there! I am an individual contributor (customer) on an Enterprise license. It seems as though my credits did not reload this month. Is there anything we can do to help resolve this issue?

My leadership team has created a ticket with 6sense but that was 2 weeks ago.

Thank you so much in advance.

Comments

  • Pragati Prasad
    Pragati Prasad Posts: 21 6senser

    Hi @Charlie Motew,

    Thank you for getting in touch with us. We will provide you with an update shortly

  • Pragati Prasad
    Pragati Prasad Posts: 21 6senser

    Hi @Charlie Motew

    We investigated and found that it's not an individual plan user but mapped under the organisation (Reputation).
    Can you please reach out to your 6sense admin or CSM for a credit assignment?

    Thanks!

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